1. Information We Collect

When you interact with Motion R Design, we may collect the following information:

• Personal Details: Name, email address, phone number, billing and shipping addresses.
• Order Information: Products purchased, payment method, and transaction details (we do not store card details on our servers).
• Account Data: If you create an account, we may store your login credentials.
• Website Usage Data: Information collected through cookies and analytics, such as browsing behavior, IP address, and device information.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including delivery and refunds.
• Communicate with you about your orders or inquiries.
• Send marketing emails and newsletters (only if you have opted in).
• Improve our website and user experience through analytics.
• Comply with legal obligations, including fraud prevention and tax reporting.

3. Sharing Your Information

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your data with trusted third parties to provide our services:

• Payment Processors: To process payments securely (e.g., Stripe, PayPal).
• Delivery Services: To ship your products (e.g., Royal Mail, DPD).
• Marketing and Analytics Tools: To improve our website and marketing campaigns (e.g., Google Analytics).

All third parties we work with are required to handle your data securely and comply with data protection regulations.

4. Cookies and Website Tracking

We use cookies to enhance your browsing experience and collect website usage data. Cookies help us:

• Remember your preferences (e.g., saved items in your cart).
• Analyze website traffic through tools like Google Analytics.

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

5. Your Rights

As a customer, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct or update any inaccurate data.
• Deletion: Request that we delete your personal data (subject to legal requirements).
• Marketing Preferences: Opt out of marketing emails by clicking “unsubscribe” at the bottom of any email or contacting us.

To exercise any of these rights, please email us at info@motionrdesign.com.

6. Data Retention

We retain your personal data:

• For as long as necessary to fulfil your orders and provide customer service.
• For up to 7 years to comply with legal and tax obligations.
• If you request account deletion, your data will be removed within 30 days, except for information required for legal purposes.

7. Data Security

We use industry-standard measures, including SSL encryption, to protect your personal information during transmission and storage. Payment details are handled securely by our trusted payment processors and are never stored on our servers.

8. International Compliance

Motion R Design is committed to complying with GDPR for customers in the UK and Ireland. We currently do not serve international customers unless a bespoke agreement is made beforehand.

9. Contact Us

If you have questions or concerns about your privacy or how we handle your data, please contact us:

• Email: info@motionrdesign.com
• Phone: 0800 772 3829
• Address:
  Motion R Design
  Standish House
  Standish Street
  Chorley
  PR7 3AH

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you via email.